Prerequisites

System requirements and setup information for Sony Emma

Requirements

Operating Systems

The following operating systems are supported by Emma:

  • Windows® 10 (64-bit) - with Microsoft® Extended Security Updates (ESU)
  • Windows® 11 (64-bit)

Hardware

Essential hardware components for using Emma:

  • USB Connectors/Cables: One or more of the following: USB Micro Cable, USB-C Cable
  • YubiKey Security Dongle: A YubiKey security dongle is required to run some Emma services, such as Activation and Multiple Lock Reset.
    Emma supports all YubiKeys with OTP (One-Time Password) support.
Important Note
  • We recommend that the USB cables are connected directly to the PC USB sockets when possible.
  • The speed during service executions depends on factors like USB version on hub, cable, host controller, device etc. For optimal performance please use high quality cables and hubs of higher versions. The lowest version on any involved component decides the flash speed.

Parallel Flashing

You can flash up to eight devices at the same time depending on your hardware configuration.

Network

Local firewall(s) must allow all traffic to the below domains:

  • app.swup.update.sony.net Port 443
  • emma.swup.update.sony.net Port 443
  • Certificate Revocation List (CRL) Distribution Points:
    • crl3.digicert.com Port 80
    • crl4.digicert.com Port 80